Find answers to your most commonly asked questions here. If you don't see what you are looking for, please send us an email, we will respond to you promptly.
*Click on a question below to view the answer.
How do I clean & take care of my hat?
General cleaning: To remove dust or surface dirt from your hat: - if you purchased a straw simply wipe with a clean damp cloth. –If a fur felt was purchased, use a soft brush, starting at the left side of the hat, and brush it counterclockwise toward the back and around again.
If your hat gets wet, simply shake off the excess water. If it’s a fur felt, you need to turn down the “self-conforming” leather sweatband and stand the hat on the sweatband so it can dry naturally. While the hat is wet, don’t rest the hat on its brim as this could cause it to lose its shape.
Avoid exposing your hat to heat from stoves, radiators, lamps and car windows. The combination of heat and perspiration will shrink the sweatband.
To keep perspiration and hair dressing from penetrating to the outside of the straw, occasionally turn down the sweatband so it can dry between wearings.
Should your fur felt (if it is a light color) become spotted with water or grease, you can clean it with a little baby talc or cornstarch – no liquid cleaners, please!
To put on or remove your hat, hold the brim in front and back; handle the crown as little as possible.
Store your hat upside down, on its crown, on a clean surface or in a box. Do not store it right side up on a flat surface, as this can cause the brim to flatten.
What do the X’s mean?
The quality of the hat body used to make a hat is the main factor that determines the X’s. In felt it is determined by the percentage of fur’s used in making the hat body. We use beaver, mink, chinchilla and other animal fur to make bodies. The mixture of which furs we use determines the X’s. In straw, the X’s are also determined by the body used to make the hat. The tighter the weave and narrower the straw reed used to make the hat, the better X quality is marked in the hat.
What are the percentages of beaver in our hats?
The percentage of beaver is determined by the X quality of the product. The higher the X’s the higher percentage of beaver fur is mixed in the hat. Because of our efforts to remain the leading manufacturer in headwear, the exact percentages are a manufacturing secret formula that we choose not to share.
How much water does a 10-gallon hat hold?
How do I figure out what size I wear?
To figure out what size you wear. You will need to find a cloth measuring tape. Measure the circumference of your head at the place where you would wear a hat. Take the measurement in inches and follow the chart below. If you are in between two sizes, choose the bigger size. You can always pad a hat smaller Download PDF
Do you renovate your hats?
We renovate 15X quality and above. You will need to take the hat to our nearest dealer and have them call us for a renovate number. We need the information from the tag inside your hat that tells us the name of the hat, quality, and color. The retailer will need to give you the cost of the renovation. The renovation includes cleaning, blocking, and replacing the sweatband and the liner. There are some stains we cannot remove and we cannot patch holes. If your hat is less than 15X quality you will need to contact an individual renovator.